To delegate, we require trust and technical competence. If we don't have the opportunity to observe our team, how can we trust them, and...

To delegate a task, we require TRUST and COMPETENCE. Watch to find out how the amounts of trust and competence determine HOW we delegate.

Hitting the target, achieving KPIs, making the sale; all these are examples of 'desirable outcomes'. But, we shouldn't reward our team...

This video is not for the leaders of normal teams. It is for the leaders of high-performance teams. Timing precision is ubiquitous in...

If you lead a high performance team, you will be constantly searching for marginal gains. Communications is a vast landscape inside our...

Consistent success over the long term comes from exceptional behaviour. Sometimes, we will execute flawlessly, but factors outside our...

Here's how to create an environment where your team feel safe to volunteer error. 1. Overemphasize your own sub-standard execution. (This...

The reality is most teams DON'T debrief execution. This means that if you are prepared to instill a debriefing culture into your...

Employee engagement across the globe is currently around 20%*. If you are working in Hong Kong, it's amongst the worst on the planet at a...