Workplace ER: Diagnosing Workplace Ailments. (Short blogs while I’m on vacation!)
Symptoms: Your team seemed to ‘hear’ you, but it’s clear they’re weren’t ‘listening’.
Diagnosis: Possible cause: we didn’t show them why the task is important to THEM. (They usually don’t care why the task is important to the organisation. This is normal.)
Treatment: Always ask…”what’s in it for them?”. Use Maslow’s Hierarchy of Needs to help you understand what their fundamental needs are. Then, use your imagination to relate the task to their level in the pyramid. This is the 'art' of leadership.
Maslow's Hierarchy of Needs
Always ask…”What’s in it for them?”